Returns & Refunds Policy

Damaged, defective or incorrect prints

If your print arrives damaged, defective or incorrect, contact hello@m3th1ld3.art within 30 days of delivery with your order reference and photos of the print and packaging. We will investigate with Prodigi and arrange a reprint or refund when the issue is confirmed. This reporting window does not limit applicable statutory rights.

Change of mind and physical returns

Contact us as soon as possible if you want to cancel a print. We will cancel and fully refund an order if production has not yet started. Once a made-to-order print enters production, a change-of-mind cancellation or return is not normally available where permitted by law. This does not limit remedies for defects or statutory cancellation rights.

Do not mail a print back without contacting us first. If an accepted defect claim needs inspection or collection, we will arrange the return method and cover its cost; we will provide the return address or label for that case. No general return address is available for unsolicited returns.

Digital purchases

If a digital file, report or subscription feature is missing, inaccessible, incorrect or not working as described, email hello@m3th1ld3.art with your order reference and a description of the problem. Do not send payment-card details. We will investigate and try to restore access, correct the report or redeliver the purchase. If we cannot resolve the problem, we will offer an appropriate refund or other remedy. The existing right to request a refund within seven days of purchase when Premium features do not work as described remains unchanged. Statutory rights are unaffected.

For a change of mind about a one-time digital purchase, contact us within 14 days of purchase. If we have not yet delivered or made the purchase accessible, we will cancel and refund it. Once it has been delivered or made accessible, change-of-mind refunds are not normally offered where permitted by law; this does not limit remedies for faulty or missing content or any statutory cancellation rights.

You can cancel a monthly or annual Sacred Calendar subscription through your account’s billing portal. Cancellation takes effect at the end of the current paid period: access continues until then and the subscription will not renew. Cancellation does not automatically refund the current period. If access is missing or fails to work as described, contact us so we can investigate and assess a refund or other remedy. Statutory rights remain unaffected.

How to get help

Email hello@m3th1ld3.art with your order reference and a description of the issue. Do not include payment-card details. We will review your request and reply with next steps. Applicable statutory rights remain unaffected.

For digital purchases, we aim to reply to support requests within two business days. After approving a digital refund, we aim to submit it to the original payment method within 10 business days; the payment provider or bank may take additional time to show the credit.

For print orders, we aim to reply to support requests within two business days. After approving a refund, we aim to submit it to the original payment method within 10 business days; the payment provider or bank may take additional time to show the credit.